Privacy Policy

At 7cv77, we are deeply committed to protecting the privacy of every player who joins our platform. This Privacy Policy explains in clear, straightforward terms what personal information we collect from you when you use our website and services, how that information is used, and the measures we take to keep it secure. We believe you have the right to know exactly how your data is handled, and we take that responsibility seriously.

This policy applies to all users of 7cv77, Bangladesh's trusted online casino and sports betting destination. By registering an account and using our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you have any concerns about how your data is managed, please contact our support team at any time.

Your Privacy at a Glance

1. Information We Collect

To provide you with a safe, personalised, and legally compliant gaming experience, 7cv77 collects certain categories of personal information. We collect only what is necessary and relevant to operating our platform and maintaining the security of your account.

1.1 Personal Identification Data

When you register an account with 7cv77, we collect the following personal details:

• Full legal name and date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• Residential address (including city — Dhaka, Chittagong, Sylhet, etc.)
• National ID or passport number for KYC verification purposes
• Profile username and account preferences

1.2 Technical & Usage Data

In addition to personal details provided directly by you, we automatically collect certain technical data when you access our platform:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, session duration, and click patterns on our website
• Transaction history, deposit amounts, and withdrawal records

2. How We Use Your Information

The information we collect serves specific, legitimate purposes. We do not process your personal data for any reason beyond those listed below without obtaining your prior consent:

• Account creation, management, and security — verifying your identity and keeping your account safe
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Providing personalised game recommendations, bonuses, and promotional offers relevant to your activity
• Complying with responsible gaming obligations, including age verification (21+) and self-exclusion requests
• Fraud detection, anti-money-laundering (AML) checks, and prevention of unauthorised account access
• Communicating service updates, security alerts, and support responses via email or SMS

3. Sharing Your Information

7cv77 may share limited personal data with trusted third parties strictly on a need-to-know basis and only when required to deliver our services effectively or to comply with applicable laws.

3.1 Payment Processors

To process your financial transactions, we share relevant transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners operate under their own strict data privacy standards and are contractually bound to handle your information securely.

3.2 Legal & Regulatory Authorities

We may be required by law to disclose certain user information to relevant government bodies, law enforcement agencies, or financial regulators in Bangladesh. Such disclosures are made only when strictly required and in accordance with applicable legal obligations. We will notify you where legally permissible if such a disclosure is made.

3.3 Service Providers

We engage certain trusted technology service providers to assist with platform operations, including hosting, analytics, customer support tooling, and security monitoring. These providers access only the minimum data necessary to perform their functions and are bound by strict data processing agreements.

4. Payment Data & Financial Transactions

7cv77 takes the security of financial data extremely seriously. All payment transactions on our platform — whether via bKash, Nagad, Rocket, Upay, or card payments — are processed through encrypted, secure channels. We do not store full card numbers or mobile banking PINs on our servers at any point.

Transaction records are retained for a defined period in accordance with our legal obligations and to resolve any potential disputes. Your deposit and withdrawal history is accessible to you at any time through your account dashboard. If you notice any suspicious transaction, please contact our support team immediately.

5. Cookies & Tracking Technologies

Like most online platforms, 7cv77 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and help us understand how our platform is used. A cookie is a small text file stored on your device when you visit our website.

5.1 Types of Cookies We Use

We use three main categories of cookies: (a) Essential cookies, which are necessary for the core functionality of the platform such as keeping you logged in and maintaining session security; (b) Analytical cookies, which help us understand user behaviour and improve our services; and (c) Preference cookies, which remember your language, display, and notification settings to personalise your experience.

5.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings at any time. Most browsers allow you to refuse new cookies, delete existing cookies, and be notified when new cookies are set. Please note that disabling essential cookies may affect the functionality of certain features on the 7cv77 platform.

6. Data Retention

7cv77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. In general, active account data is retained for the duration of your account's existence on our platform. If you request account closure, your personal data will be retained for a legally mandated period following closure before being securely deleted or anonymised.

Financial transaction records are retained for a minimum of five years in accordance with standard financial record-keeping requirements applicable in the Bangladesh context. KYC and identity verification documents are kept for the period required by applicable anti-money-laundering obligations.

7. Your Rights

As a user of the 7cv77 platform, you have clear rights regarding your personal data. We respect those rights and provide straightforward means to exercise them. Your rights include:

• Right of Access — you may request a copy of the personal data we hold about you
• Right to Rectification — you may request correction of any inaccurate or incomplete data
• Right to Erasure — you may request deletion of your personal data, subject to legal retention obligations
• Right to Restrict Processing — you may ask us to limit how we use your data in certain circumstances
• Right to Object — you may object to the processing of your data for direct marketing or profiling purposes

To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all privacy-related requests within 30 calendar days. Where a request is particularly complex or numerous, we may extend this timeframe and will notify you accordingly.

8. Security Measures

Protecting your personal and financial information is one of our highest operational priorities. 7cv77 uses industry-standard SSL (Secure Sockets Layer) encryption for all data transmissions between your device and our servers. Our databases are hosted on secure, access-controlled infrastructure, and all sensitive data fields are stored in encrypted form.

Our security practices include regular vulnerability assessments, access control reviews, and staff training on data protection. While no digital platform can guarantee absolute security, we continuously work to minimise risk and respond swiftly to any identified threats. In the event of a data breach that may affect your rights, we will notify you promptly in accordance with applicable obligations.

9. Protection of Minors

7cv77 is a platform strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. During registration, all users must confirm their date of birth, and we perform KYC verification to validate this. If we become aware that personal data of an individual under 21 has been collected, we will take immediate steps to delete that information and close the associated account. Parents and guardians are encouraged to make use of parental control tools to prevent underage access to gambling platforms.

10. Third-Party Links

From time to time, our platform may reference or display content related to third-party providers such as game studios (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) and payment partners. While we take care to work only with reputable partners, 7cv77 is not responsible for the privacy practices of any third-party website or service. We encourage you to review the privacy policies of any external services you interact with independently.

11. Changes to This Privacy Policy

7cv77 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, applicable laws, or service enhancements. When we make significant updates, we will revise the "Last Updated" date at the top ofthis policy and, where appropriate, notify you via email or in-platform notification.

Your continued use of the 7cv77 platform following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7cv77 handles your personal data, our dedicated support team is available to assist you. We are committed to addressing all privacy-related enquiries promptly and transparently.